The Woodshop

Your purchase of products from this site is governed by the terms and conditions set out below. We recommend you read them fully including our Privacy policy.

The Price and Payment
The prices for goods displayed for sale by the Seller on any advertising literature or web site are inclusive of V.A.T. Delivery will be charged in addition and any such additional charges are clearly displayed. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

The price shall be the price confirmed on the online order form or by confirmation email if you have ordered by phone.

The Seller cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by email which will be sent to the email address you provide on your order details. Whether or not you receive the email our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

The Goods
The quantity and description of goods shall be as ordered online or by phone. A confirmation email will be sent confirming the buyers’ order specification details.

In the event of materials or products becoming unavailable, The Woodshop reserves the right to substitute those of a similar style, performance and/or equal/greater value.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.

We reserve the right to alter and/or improve the style or design of the products displayed on this site at any time.

We strictly comply to the to The DTI Consumer Protection (Distance Selling) Regulations 2000. Unfortunately, we cannot accept items for a refund or exchange if they have been damaged after delivery or if the item has been custom made for you. I.e. The company will at its own cost replace goods that are defective on delivery providing we are notified within 5 days of actual delivery or attempted delivery.

The Woodshop can only take responsibility for supplying goods which match the Buyer’s own measurements.

Delivery
We aim to despatch all orders within 28 working days of receiving your order. (excluding Bank Holidays). Standard delivery is Monday to Friday inclusive, 08.00 to 17.00 hours. We will endeavour to give notice of intended delivery details, however we can not provide specific delivery days and/or times.

Guarantee
The goods are guaranteed for 12 months from the date of delivery for workmanship and materials only.

Returns and Refund Policy
The terms below offer extra rights in addition to your statutory rights which remain unaffected.

The Buyer has twenty four hours in which to examine the goods from the day they arrive.
Any damage must be reported back to us immediately, by telephone and then in writing. If your goods are incorrect*, faulty or damaged on delivery we will exchange the product or issue a full refund to you including delivery charges. Refunds will be paid within 30 days of receipt of the returned order. The Buyer should get proof of carriage and ensure goods are adequately insured during any return journey. If the reason for the return is in anyway our fault we will reimburse the cost of return carriage.
*incorrect means produced to sizes other than supplied by the customer.

How to return items
Call the Woodshop on 01670 355141 during office hours to arrange for the collection of faulty goods.

Cancellation and “Change of Mind”
All of our radiator cabinets are made to measure using the Buyer’s measurements and are classed as personalised products and therefore are not refundable.

Privacy Policy
The Woodshop knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting the-woodshop.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalise and continually improve your shopping experience at the-woodshop.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our Web site and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information you give us: we receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.

Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses the-woodshop.co.uk.

E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from the-woodshop.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

Information from other sources: we might receive information about you from other sources and add it to our account information.

Does the-woodshop.co.uk Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others.

How do we protect your credit/debit card information when you order?
Your payment is processed directly by PayPal, we do not receive your credit card details and do not store such details.

How Secure Is Information About Me?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

General
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, or any other cause not within the reasonable control of The Woodshop (NE) Ltd.

Please ensure that you have received and checked your order in full before booking any fitters and contractors.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

This web site was created to provide information and products relating to The Woodshop to its customers. Access to any information shall not be deemed to give rise to any commitment or obligation on the part of The Woodshop.
Access to this web site is solely for legitimate business purposes to access the information provided by The Woodshop. Any access or attempt to access other areas of The Woodshop’s web site computer system or other information contained on the system for any purposes is strictly prohibited.
The pages within this web site, static or dynamic, are never considered finished nor complete. We reserve the right to alter pages within this site without any prior notice. In particular we reserve the right to change prices listed without notice. Prices are correct at the time of order only and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person. Any changes to the policy will be posted on the site.
The information contained in this web site may contain technical inaccuracies or typographical errors. All liability of The Woodshop howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All specifications, drawings, graphics and descriptions contained within this web site are intended merely give a general description and any person reading them may not rely on anything therein as being a representation of fact or a warranty relating to the quality of the goods or of being fit for a particular purpose. Due to the nature of the site and the potential for errors in the storage and transmission of information The Woodshop accepts no responsibility for any reliance placed on the web site or for any reliance placed upon the information contained on any web site accessed through this web site.
The security of information and payments transmitted by the Internet cannot be guaranteed and The Woodshop accepts no responsibility for any losses incurred or sustained by customers who transmit information via this web site and/or by e-mail. If using a public computer please remember to sign out when you have finished.
The information contained within this web site was created in a manner which is thought to be compatible with most browsers. The appearance of the site is therefore dependant on the software you are using and is such outside our control. We accept no responsibility for losses or damages resulting from any errors occurring in relation to your browser.
The Woodshop uses a feature called a "cookie." Cookies, if accepted, are stored on a browser's hard drive and will assign a unique identification to your computer. You can still access the web site if you decline the cookie.
We are not responsible for any off-site pages or any other sites linked to this web site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to this web site and which is not maintained by us.

Information from other sources: we might receive information about you from other sources and add it to our account information.